PeachMac is an Apple Authorized Service Provider.

Apple Warranty & AppleCare

All new Apple hardware products carry a one-year Limited Warranty against defects in materials and workmanship. 

In-Store Repairs

When a machine comes in, it is checked into our service queue. In a maximum of two business days the technician will call you with a full diagnosis. If the problem is completely covered by Warranty or AppleCare, you will incur no charges. If the problem is not covered under warranty, the technician will give you a full repair estimate including parts and labor. If you decline the repair, a $60.00 diagnostic fee will apply. If you approve the repair you pay for parts, labor and the $60.00 diagnostic fee is waived. Once the repair is completed, we’ll give you a call.

AppleCare Repairs

The AppleCare Protection Plan extends the coverage on your Mac to three years, accounting for any repairs done on your computer. This covers the computer itself, as well as an AirPort Card, AirPort Express, AirPort Extreme or Time Capsule that's been purchased for your Mac. Mac Pro and certain MacBook Pro customers may also be covered for one Apple display, provided that the Mac and display were purchased together. All repairs are performed by Apple-certified technicians using genuine Apple parts.

AppleCare is also available for Apple iPods. Purchasing iPod AppleCare extends the warranty from one year to two years full coverage. It also extends phone support from one free phone call to two years of unlimited phone support. iPod repairs are not performed at PeachMac, but sent off to an Apple repair depot center.

Warranty or AppleCare-covered repairs are treated the same way - an Apple Certified Technician will assess the machine and order any appropriate replacement parts. Most repairs take less than four days to complete.

You do not need to call Apple to have a repair scheduled, just come on in whenever it's convenient for you! For warranty and AppleCare covered issues there is no charge for repair service. The original Apple warranty and the extended AppleCare Service Plan covers hardware issues. Parts and labor associated with the repair are also covered. Items NOT covered under warranty include, but are not limited to, troubleshooting software corruption and conflicts, dirty, dusty, or abused machines, third party products and related software or anything that has become jammed in printer, CD drives, floppy drives, etc

Getting the Ball Rolling

Just come on in! Our service departments are open to accept your repairs at all hours our stores are open. The first thing we'll need is proof of your warranty (a copy of the receipt from when you purchased the equipment). If your machine is less than a year old, it's covered under Apple's Limited Warranty. If you've purchased AppleCare for your computer, you'll be asked for your AppleCare Agreement number.

We appreciate your business, and we look forward to getting your computer back on its feet as soon as possible.

Out of Warranty Repairs

At PeachMac, we can fix just about any Mac you may have. However, most of our customers with Macs that are more than four years old find that it is more cost-effective to replace their older computers rather than repair them. We can also repair most out-of-warranty iPods and now we can also replace cracked screens on iPhones and iPod touch. 

Out-of-warranty repairs will be made at our then current hourly labor rate and the cost of any parts required for the repair.